Privacy Policy

At Duraweld Limited, we work hard to provide our customers with an excellent service. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us and understand how we use it to offer you a better and more personalised experience. The Data Controller is Duraweld Limited (referred to in this policy as “we” or “us”).

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy policy, which:

sets out the types of personal data that we collect;
explains how and why we collect and use your personal data;
explains when and why we will share personal data with other organisations; and
explains the rights and choices you have when it comes to your personal data.

This Policy also applies if you contact us or we contact you about our Services.

Our Website may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read their terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Personal data we collect

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources. When you register for our information or purchase, you may provide us with:

Your personal details, including your postal and billing addresses, email addresses, phone numbers and title;
Your debit or credit card details, bank details and other payment information;
Information about your purchase (for example, what you have bought, when and where you bought it and how you paid for it);
Information you provide when you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services;
Details of how you communicate with us (e.g., phone, email, post or social media);
Details of the emails and other digital communications we send to you that you open, including any links in them that you click on;
Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal data

We may also receive personal data from third parties, such as specialist companies that supply information, online media channels, and public registers. For example, this may include:

Improving and enhancing the data we hold;
Improving the relevance and effectiveness of our marketing communications, including online advertising.

How and why we use personal data

We use personal data to:

Make our services available to you

Manage the accounts you hold with us;
Check whether our products are appropriate for you and process your orders;
Provide you with goods and services and respond to any request you may make.

Manage and improve our day-to-day operations

Help to develop and improve our product range, services, information technology systems, and communication methods;
Carry out market research and internal research and development;
Improve our information technology systems (including security);
Manage our warehouses and stores.

Contact and interact with you

Contact you about our products via phone, email, online or post or by responding to social media posts you directed at us;
Provide relevant marketing communications relating to our products and services;
Serve you better as a customer by providing clarification or assistance;
Ensure that we only send you marketing communications relevant to your interests;
Tailor our marketing communications;
Invite you to take part in surveys or customer feedback activities.

Your rights

Your personal data is protected by legal rights, which include your rights to:

Object to our processing of your personal data;
Request your personal data is erased or corrected;
Access your personal information;
Contact us for further information or to exercise your rights.

Sharing personal data with other organisations

We may share your personal data with carefully selected Service Providers that help us operate our business. This includes companies that:

Carry out customer care services;
Provide technology, storage or payment processing services;
Provide marketing services;
Operate our website or online media channels on our behalf.

We may also share personal data in the following circumstances:

If the law or a public authority requires us to do so;
If we need to share information to enforce or apply legal rights;
For fraud prevention agencies;
To credit reference agencies.

How we protect personal data

We know how important it is to protect and manage your personal data. Measures include:

Computer safeguards such as firewalls and data encryption;
Physical access controls to buildings and files;
Encryption during transmission using Secure Sockets Layer (SSL);
Operational and technical safeguards throughout the data lifecycle.

How long we use personal data for

We will not keep personal data longer than necessary. This depends on:

Why we collected it;
How long we need it for;
Legal or regulatory requirements.

Marketing and market research

You can change your marketing preferences at any time by contacting us. We may contact you for market research purposes, but you always have the choice of whether to participate.

Subject Access Rights

You have the right to see the personal data we hold about you. This is called a Subject Access Request. If you want a copy, please write to:

GDPR Compliance Officer
Duraweld Limited
Salter Road
Scarborough
YO11 3UP
Tel: 01723 584091

Other Data Protection Rights

The right to update inaccurate or incomplete information;
The right to restrict processing in certain circumstances;
The right to complain to the Information Commissioner’s Office (www.ico.org.uk).

How to contact us

If you have any questions about how we collect, store and use personal data, contact us at:

Phone: 01723 584091
Mail: Duraweld Limited, Salter Road, Scarborough, YO11 3UP