Three Pillars of Success

We introduced the ‘three pillars’ system to Duraweld in 2008, and in that time it has brought about significant changes in how we operate and how we serve our customers. The three pillars upon which we build our business are:
    • Simple efficient operations
    • Excellent people
    • Outstanding customer service

In 2010 we launched the Three Pillars Awards. We asked all our employees to nominate who they thought had excelled in each area. The response was fantastic and we are thrilled to be able to congratulate Jon Reeves, Lisa Fullerton and Ann Cooper as our award winners.

Here’s a selection of what their colleagues had to say about them.

Jon Reeves, production job supervisor – winner of ‘simple, efficient operations’
“Since Jon has moved into the main production area he has had a massive impact on product quality. His attentiveness and positive attitude are exemplary and he has made a fantastic difference to the efficiency of our operation by reducing errors and re-work”

Lisa Fullerton, sales supervisor – winner of ‘excellent people’
“A very dedicated member of the team. No task too much, always giving. Very enthusiastic and driven to give her best to Duraweld!”

Ann Cooper, machine operator – winner of ‘outstanding customer service’
“Her recent work with Purple Results was a fantastic example of customer focus. Ann was thinking about the finished product, about the customer and by querying the vinyl/encapsulation sheet colour combination she put the customer first. We can’t ask for more!”

Well done to you all!

June 29, 2010 at 12:01 pm | Newsletter Summer 2010 | No comment