Testimonials

 

I didn't feel the need to look elsewhere - 25 October 2016

Your company name came up on a google search and when I phoned to ask a question, the lady to whom I spoke to was so helpful, I didn't feel the need to look elsewhere. Upon placing the order, we received the goods very quickly and they appear to be exactly what we require.

 

Our customer was very impressed with them, as were we - 17 September 2016

Just to say a very big thank you for all your, and your colleagues help in sorting out the production of the A5 Binders, our customer was very impressed with them, as were we.

 

Delighted with the finished products they have exceeded expectations - 08 September 2016

Samples of the binder and folder have been received by my customer. He is absolutely delighted with the finished products they have exceeded his expectations. They are now going to start rolling out the door. I don’t think it will be long before we place another order.

 

Excellent Customer Service - 02 September 2016

I am delighted to tell you that I received excellent customer service from a member of your staff. It is so rare to get outstanding customer service nowadays that I thought I should mention this. The quality and print on the folders is excellent and far surpasses anything that we have had in the past. From initial contact through to delivery, your team has been extremely helpful in making sure that we have got the right product for our company. We will definitely be using you again and have no hesitation in recommending you to other companies.

 

Custom orders - 01 September 2016

Custom orders that are not overly expensive, with quick turnaround and I don't have to buy millions!

 

Easy to Use! - 05 August 2016

Loving "the build your own" ....! Its so easy to use :o)

 

Impressed with Service, Timings and Quality - 15 July 2016

In terms of improvement, I don't think there is anything that I could say which would have made working with Duraweld any better. I was very impressed with the service, quick timings and quality from Duraweld.

 

Very Prompt - 27 June 2016

Very prompt service and a very helpful customer service team when I phoned for a product number. We would very likely buy from you again and would recommend.

 

Staff Courteous and Efficient - 08 May 2016

Staff Courteous, Efficient, in fact very efficient. Would appreciate if you could compliment the lady who handled our sale for her more than excellent service

 

Excellent Work! - 14 April 2016

Thank you so much for the speedy response to my last request for blue binders. Excellent work, please pass on our thanks to everyone involved.

 

First Class - 14 April 2016

I found the service and assistance from your staff to be first class.

 

Can't Fault it - 09 March 2016

I think the way you handle quotes, proofs, orders and deliveries is well organised, I can't really fault it.

 

Exactly what I wanted - 08 March 2016

My order was delivered on time and exactly what I wanted.

 

Recommended - 20 February 2016

I can't fault your service. The product was exactly what we required and the quality is good. We will buy from you again but having ordered 80 binders it may be some time! I would recommend your service to others in the future.

 

Many thanks - 21 January 2016

The finished product looked excellent Many thanks, to you and your staff.

 

Delivery faster than expected - 14 January 2016

The delivery times quoted for the last few orders placed with Duraweld have been much much longer than the actual delivery time. Often we have been quoted 2 weeks and they have arrived in 5 days. This is great.

 

Totally Happy - 11 November 2015

As always, totally happy with the service and so impressed. Your staff are knowledgeable, polite and courteous and a pleasure to deal with.

 

Fantastic Folders - 20 October 2015

I received my order this morning. I would just like to say a big thank you for both the prompt delivery and the product itself. I really appreciate the fast turnaround to get the files to me on the date I requested. Secondly, the folders are fantastic! They are really good quality, printed to a high standard and I am really happy with them. Your company was the lowest quote I was given too, so thank you. I will be sure to use your services in the future should I need anything and please pass this message on to anyone involved in the production.

 

Good website - 05 October 2015

Your website is easy to use, your delivery service is good,

 

Superb Proposal Folders - 05 July 2015

Many thanks to you and the team for all your hard work on producing our proposal folders - they look superb.

 

Great job - thanks - 10 April 2015

Great job – they really liked it – thanks very much.

 

Prompt Response - 08 March 2015

This was the first time I had personally ordered on behalf of the company and I was very pleased with the prompt response. Also the quality of the goods have met our expectations.

 

Good at Communicating - 01 March 2015

They are very good at communicating, which is critical in my decision to use them

 

Eight Years of Excellent Service - 04 February 2015

Excellent service. We have been supplied folders for last 8 years

 

Positive Case Study - 13 September 2014

Early last week I ordered Presentation Binders online for an event we were holding on Monday evening of this week. In the past, your deliveries have always been very prompt, so I decided not to pay extra for expedited delivery. When there was no sign of a delivery on Friday afternoon, I called your office to get an estimated delivery date. The girl who answered advised me that the order was due for despatch on the Monday for delivery Tuesday. When I explained that we really needed them for our Monday evening event, she immediately said that she would see what she could do although she also explained that as it was then nearly 3 p.m. in the afternoon and your normal cut-off time for despatch was 1 p.m., she could not promise. It was therefore with surprise and delight that I received a despatch confirmation email within half-an-hour of that phone call and the binders duly arrived on the Monday morning! Our business is involved in helping people and businesses improve their marketing skills (and these include the importance of customer service) – so I now have a new positive case study on customer service thanks to Duraweld (and, believe me, it’s much more difficult to come up with positive examples than negative ones)!

 

Speedy Service - 23 July 2014

I was very impressed with the speed the order was processed and delivered I would recommend your site.

 

Online process easy to use - 06 January 2014

To give credit where it is due on the two occasions I have used Duraweld, I have ordered online and the process has been easy to use and efficient at all stages. My goods have been delivered in a very short time, been packaged well and have been exactly what I have ordered.The experience of using Duraweld has been one where I have been treated extremely well and I wish more companies would treat a low volume user such as myself with the same attention to detail and efficiency as Duraweld do.

 

Quick Service - 25 April 2013

Very quick service and very helpful

 

Very Happy - 25 April 2013

Many thanks for getting the order to us so quickly. We are very happy with the folders. 1. yes we will buy from you again 2. We will recommend you to any friends/colleagues looking for similar products.

 

Placing further orders - 15 March 2013

All Duraweld personnel with which I have been dealing have been very helpful. We did have an issue with the change of bank account number but that has been sorted out now and we are hoping to receive our order early next week.I will be placing further orders with your company.

 

Good level of customer contact - 30 October 2012

Happy with the overall look and quality of the items. Duraweld staff were helpful from our initial phone call through to actually receiving the finished items, with a good level of customer contact throughout. Impressed that the initial print of the artwork was rejected by Duraweld from the printing company and not just shipped out to us anyway. Generally a very positive experience

 

Genuinely happy to help... - 11 October 2012

Thus far, our company has only ordered bespoke samples from Duraweld. We are happy with one of the samples - a custom white vinyl lever arch file - and will likely order a batch, but do wish the recycled option was still available. Any matter with Duraweld has been handled quickly, within a day at most, such as fixing of artwork layout and customisation of overlays. Each person I've talked to has been professional and genuinely happy to help.

 

Loved the product - 03 October 2012

We loved the product we ordered from you. The website was easy to use and the service was fantastic.

 

Amazing achievement - 05 September 2012

Thank you so much for getting my order to me in such a short time. From the minute I ordered the envelopes, it took 25 hours to arrive at my home - an amazing achievement in this day and age

 

An absolute pleasure - 23 August 2012

You supply files to one of our people management consultants and we asked them where they got their A5 Ring Binders from and they told us about Duraweld. I have to say from the slick website, to the great products, to the friendly staff on the other end of the phone, to the great delivery communication and prompt delivery, to the 'emailed receipt' I found the whole process of buying from your company an absolute pleasure. The ring binders we ordered were also great value and excellent quality. I wouldn't hesitate to use Duraweld again in the future and would highly recommend your company to others too.

 

No hesitation - 23 August 2012

...through out the whole process from sample materials and binders to the end product I have been very pleased with your company's service, especially the attention and service provided by Sarah Young. I would not hesitate to use your company again or to recommend you to other work colleagues.

 

Very happy - 22 August 2012

Whenever we have used your company we have had excellent service, and prompt delivery. Very happy customers.

 

Impressed - 22 August 2012

Highly impressed that the products arrived so quickly.

 

Fast turn-around - 22 August 2012

This is the third time we have used Duraweld. Each time we have had excellent help with placing order and very fast turn-around of the product.

 

Highly Recommended to Anyone - 02 August 2012

I only have praise for your staff, I requested samples and they arrived very quickly, I finally purchased the items but made an error on line and your staff again could not do enough to put things right, I would highly recommend your company to anyone.

 

Well done Claire! - 30 July 2012

I would like to put on record my appreciation of the superb service I have received from Claire Lavery, being self employed with a small business and needing only a minimal amount of binders to fulfil an order, the advice, technical guidance and above all the excellent customer service given by Claire is very much appreciated. Better than the usual “look at our web site”, I got from other possible suppliers. Thank you and well done Claire.

 

Altogether a great service - 30 July 2012

Just to say that the lady I spoke to on the telephone was really helpful and knew exactly what I wanted - right size etc. Goods arrived on time and as promised, it was really easy using your website - altogether a great service. I would be pleased to pass on your details to any of my colleagues.

 

Good Quality - 23 July 2012

I was very pleased with the order and service I have received, all was timely, good quality and value for money.

 

Very Reliable - 23 July 2012

As usual our order with you was delivered promptly and as expected. Thank you for providing a very reliable, efficient service, which is very important to us in a very demanding quick turnaround market.

 

A big THANK YOU - 12 July 2012

A very big THANK YOU for the service I received from you yesterday. When under pressure from customers it was a huge relief to find someone who was willing to go out of their way to help me deliver on time. The service I received has gone a long way to ensure client loyalty and although it wasn't a big order, the fact that you overstepped your usual customer service to help was very much appreciated. Thank you once again.

 

Brilliantly Received - 26 June 2012

I have to say overall your company was very helpful and the end product was brilliantly received by my client.

 

Immediate response - 21 June 2012

Sarah Young was really helpful from my initial enquiry, ringing me up to give me the information in regards to binder size/pages per binder and to answer any questions immediately as opposed to e-mail.

 

More of the same! - 30 May 2012

Just keep doing what you are doing! I am always very happy to recommend you to others

 

Website very clear - 21 May 2012

I did not need to make enquiry as the web site was very clear.

 

Keep doing what you're doing! - 21 May 2012

Keep doing what you're doing. Your sales team (particularly the girls) are the best in the business - I love them all...!!

 

Tender Success - 02 May 2012

I just wanted to let you and your team know that we have now completed the final delivery for the tender and I must say the overall package of folders and slip cases was truly impressive. I must say thank you for all your help and patience with the project and of course meeting all of the deadlines we set as this was no easy task. Your professionalism and communication throughout was unquestionable and I can not thank you enough. We will without doubt be in touch if we require folders or the like again in the near future.

 

Winning Level of Service - 02 May 2012

Having won Apprentice of the Year 2011 for Customer Service myself, I feel that I have quite high standards for Customer Service and I was so happy with the service provided by Duraweld, especially from Sarah, nothing was a problem, even my naive questions that I didnt know answers to. She was professional and very happy to help. Thank you

 

Colour Match Samples - 13 March 2012

Very helpful in supplying colour match samples of print before production commenced

 

Helpful, as always - 29 February 2012

Sarah Young handled my enquiry from start to finish and was very helpful as always!

 

Looked great and worked well - 23 February 2012

I would just like to say thank you for the tax disk holders - they looked great and worked really well at our event.

 

Recent order was excellent - 14 September 2011

Just wanted to thank you for your excellent customer service on the way you dealt with my recent order.

 

Top Marks! - 07 July 2011

Top marks for courtesy, advice, help and prompt responses. We have dealt with Duraweld for some years and, even though our requirements are rather few and far between, we are always made to feel that our orders are important to you and your staff are consistently extremely pleasant and helpful.

 

Your business is like mine - 03 May 2011

You run your business like I do - Professional, Prompt, Helpful and competitive.

 

Reassuring - 27 April 2011

I was called to verify a possible error - that is reassuring

 

Telephone Service is Excellent - 22 March 2011

The service I received by telephone was excellent: efficient and friendly.

 

Quick response, when needed - 01 March 2011

Sarah Young was very helpful and efficient. Very happy overall. Quick delivery and quick response when needed. Would definitely use again, thanks!

 

Keep doing what you are doing! - 01 March 2011

I could not believe how fast the service was I expected to have to wait weeks for my order. The staff were extremely helpful. Keep doing what you are doing service brilliant!

 

Helpful, efficient and professional - 26 February 2011

I would like to let you know how helpful, efficient and professional Sarah Young has been. I have had a couple of jobs going through recently whereby some have involved lots of back and forth with Sarah for spec and quantity changes and each time she has been extremely helpful and responded immediately where possible and sent out samples to me when needed. I also had an issue with some badge holders recently, where your machine was down so affected my requested delivery date, as soon as Sarah heard about this she was on the telephone offering alternatives, this has now been sorted. Sarah is an asset to Duraweld and I look forward to dealing with her in the future.

 

Recycled Material - 01 February 2011

Great you are using recycled material.

 

Online service is very straight forward - 23 January 2011

The on line ordering system is very straight forward.

 

Helpful Voice - 14 January 2011

It is all down to the helpful voice at the end of the phone - plus you have some very helpful information on your web site.

 

Fast - 29 November 2010

Very fast response and fast processing of the order.

 

Fantastic Service. - 04 October 2010

Fantastic Service. Thank-you.

 

Free binder recycling service 'very courteous' - 07 September 2010

I delivered the binders this morning and was very impressed with the professionalism of your guys in the “goods in” department, very courteous and they really couldn’t do enough to help. I will be certainly recommending your services (not just recycling) across our organisation. Many thanks for all your help.

 

Thank you - 01 September 2010

I can’t thank you enough for all of your help!

 

First class! - 06 July 2010

I experienced a first class service...

 

Delivery sooner than expected - 02 July 2010

The ordering process went very well indeed ......and my delivery came in much sooner than originally expected. Thank you!

 

We Love them! - 30 June 2010

Just a quick note to let you know that the folders were received last week look fantastic! Thank you very much, we love them! Thanks again.

 

Impressed by Site Visit - 30 May 2010

We were so impressed by the culture of the company and the obviously genuine enthusiasm of your team and the presentation by Jane and Terry. The 5Ss were in evidence, the environmental zeal exceptional.

 

Attention to detail - 30 May 2010

Very efficient and thorough; and showed attention to detail.

 

Helpful Early Delivery - 30 May 2010

The goods arrived two days before delivery date, which was helpful to me.

 

Good Advice - 16 April 2010

prompt response with good advice offered

 

First Class - 29 January 2010

Dealt with Sarah Evans - she was first rate and an enthusiastic representative of your company. Thank you for a first class service Sarah - the client was really happy with folders!!

 

Get Answers quickly - 11 December 2009

Really Good Customer Service and we get answers very quickly which is good.

 

Prompt Delivery - 07 December 2009

Thank you for your excellent service and help in supplying the covers which arrived last Friday. The prompt delivery ensured that we were able to complete our order for dispatch today.

 

Recommended - 11 November 2009

We have always enjoyed a good relationship with Duraweld & wouldn't hesitate to recommend or place further orders.

 

Delighted with the binders - 11 October 2009

Thank you so much to everyone who really pulled out all the stops to get our order within tight deadlines. We are delighted with the binders, the service, the quality and the new website was so easy to place an order - outstanding will be buying more and recommending Duraweld to my colleagues.

 

Thank you so much for all your help and patience - 03 October 2009

I have just received the delivery of the boxes as ordered…they are fabby! We´ve built some up and can´t wait to start using them. Thank you so much for all your help and patience, you and the rest of the team have been great.

 

A big Thank You for your great service and fab product - 05 September 2009

We were one of the first customers to use the fantastic new Design Your Own section and found it to be really professional and easy to use. We were in a huge rush for the files and your team assured us you could deliver and....you did! We look forward to doing business with you again soon.

 

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